In the unlikely event of us being unable to despatch your order within our published time-scale, we will contact you immediately to discuss alternatives. If a suitable alternative is unavailable then we will arrange for an immediate refund.
You may cancel orders for non perishable items at any time within 14 days of order without reason, for a refund of the full purchase price less postage and packing charges. This is, of course, conditional on the return of goods to us unopened, in their original packaging and in re-saleable condition, within 14 days from date of cancellation.
One of the problems with chocolate, is that it melts when it gets too warm – a fantastic problem when the chocolate in question is in your mouth, but not so good when it’s still on it’s way to you! Because of this, we ask that you consider the destination climate and the length of time the chocolates will be in transit before placing the order. We ensure that the chocolates are sent in perfect condition, and that they are sent in the coolest part of the day, but we can’t take any responsibility for chocolates that have melted – it’s just what chocolate does!
If our goods don’t reach you in perfect condition (excl damage caused by hot weather) then please contact us immediately with the details and we will authorise their return for a replacement at our cost, or a full refund (including postage & packing) – it’s your choice.
If there is a problem we ask you to please let us know, either by phone or email, and we’ll sort it out for you. After all, chocolate should make you happy not upset!
If the damage was caused during shipping, then it really helps us if you can retain and return the packaging.
We normally issue refunds on the next working day after the refund was agreed or the day after we receive the returned goods, but in any event, not later than 30 Days from the date the refund was requested. Subject to all relevant conditions being met in full.
Our top picks from the range of products we create by hand in Derbyshire. Chosen for the true chocolate connoisseur. From luxurious chocolate gifts to single origin blends - we've got something for everyone at Aphrodite Chocolates.
Our bespoke Aphrodite Gift Box, filled with a selection of our fruit truffles.
A selection of our chocolate fudges, packed in one of our bespoke Aphrodite Boxes.