We are
confident of the quality of our Chocolates and we offer a full money
back guarantee. If you do not like our Chocolates, just contact us by any of the means listed here within 10 days of despatch date, tell
us why you did not like them and we will immediately authorise a return of the remaining product for
a full refund of product cost - subject to the clauses below -
In any
event, because our Chocolates are perishable food items, we cannot accept applications for returns
after 10 days from the despatch date.
Once
authorised, returned goods must reach us within 10 days of the date of authorisation.
Refunds
due under 1 & 2 above will be issued on the next working day after goods are received by us.
Refunds will be made by the same method as the original payment. If goods are not returned or are
returned late we reserve the right to refuse refunds at our discretion.
DAMAGED
GOODS: If goods are damaged in transit or in the unlikely event of their
being defective (excluding damage to chocolate products caused by high ambient temperatures) or the
order was incorrectly fulfilled, contact us immediately with the details and we will authorise their
return for a replacement at our cost or a full refund (including postage and handling charges) -
Your Choice.
REFUNDS:
We normally issue refunds on the next working day after the day we receive the
returned goods but in any event, not later than 30 Days from the date the refund was requested.
Subject to any relevant conditions being met in full.
SUBSTITUTION:
Goods will not be substituted without your permission, in the unlikely event we are
out of stock you will be contacted by email with alternative options including the option to cancel
your order at no charge.
CANCELLATION
OF ORDER:(non perishable goods only): You may cancel orders for
non perishable items at any time within 30 days of order without reason, for a refund of the full
purchase price less postage and packing charges. Conditional on the return of goods to us un-opened
in their original packaging and condition within 14 days from date of cancellation.
CANCELLATION
OF ORDER: (perishable goods): OurChocolates have a short shelf
life and are perishable therefore we can only accept cancellation prior to dispatch of order. Once
dispatched we cannot accept cancellations.
RESPONSIBILITY
FOR RETURNED ITEMS: Unless otherwise stated in these terms and conditions,returning items under this Guarantee is the responsibility of the purchaser, we do not accept
responsibility for return postage costs or items lost or damaged in transit to us or in any other
circumstances beyond our control, except where specified in these terms and conditions or at our
discretion.
UK
DELIVERY: for details of delivery times etc
INTERNATIONAL
DELIVERY: for details of delivery times etc
INCORRECT
INFORMATION: We rely on the information provided by purchasers for making up orders and for
correct delivery, therefore it is unreasonable to expect us to accept responsibility for problems
arising from information incorrectly supplied by the purchaser and we cannot accept responsibility
in these circumstances.
DELIVERY:
Our Standard Free Delivery method is by Royal Mail 1st Class Post (UK) and our standard
international delivery is by Royal Mail Signed For Airmail Service, neither of which is a guaranteed
service. We make every effort to dispatch orders on time and you should receive delivery of goods
within the Royal Mail published timescale guidelines however, we rely on the Royal Mail and/or their
international delivery partners for prompt delivery and cannot accept responsibility for late
arrival due to delays in the post which are beyond our control. If you are not happy entrusting
delivery to 1st Class Mail (UK) we offer a guaranteed next day delivery service (UK Only) at extra
cost. We regret we cannot offer a guaranteed service for international deliveries.
DELIVERY
TO HOT COUNTRIES: We do not recommend sending chocolate to hot countries
or during heat waves in the UK, and while we take every precaution to ensure orders arrive in good
condition (including insulated packaging where possible), we cannot accept responsibility for damage
caused to chocolate products by high ambient temperatures.
LATE
DISPATCH OF ORDERS: Where we cannot dispatch orders within our published
timescale, you will be contacted by email with the reason for the delay and a new dispatch date. You
may then either accept the new dispatch date or cancel your order.
PRICES:
We reserve the right to alter prices without notice, however we guarantee
the price you pay will be the price published on this web site at the time and date you placed your
order.
We
reserve the right to refuse any order without reason.
Credit
Card Fraud - We take credit card fraud very seriously and reserve the right to carry out any checks
we deem necessary to validate credit card transactions.
These
conditions do not affect your statutory rights.
If you have a complaint please contact us as soon as possible with the
details, 'we endeavour to respond to all complaints by the next working day and undertake to keep
you fully informed of progress if your complaint cannot be resolved immediately.
All financial information is processed through the Protx Payment Gateway using SSL secure
servers and data encryption as used by major financial institutions. No financial information
(credit card details etc) is stored on our our servers.
CARD PROCESSING -
Credit Card transactions are processed by the PROTX Secure Payment Gateway and HSBC Bank Plc and are
billed under the account name, Aphrodite Chocolates which is the name that will appear on your
Credit Card statement.
We only collect the minimum information required to process your order, protect ourselves
and customers against fraud and provide you with the service you have requested.
We will only use the
information supplied by you lawfully, in accordance with the United Kingdom Data Protection Act
1998.
The information we
collect from you will comprise:
name
address
delivery address
phone number
fax number
email address
Credit/debit card
details (obtained by secure means and used only for completion of orders and not stored by us).
We do not ask for or attempt to obtain by any means any other information about you
whatsoever.
The contact information and address details you supply are for our use only in processing
your order, we guarantee no information will be passed to anyone else.
We will not collect and
hold on record any other sensitive information about you without your explicit consent.
The information we do
hold will be accurate and held securely in accordance with the law and our own internal security
policy and kept up to date and will relate to your purchases and associated correspondence only. You
can check any information that we hold about you simply by contacting us. If you find there are
inaccuracies we will correct them promptly.
We will not transfer
information provided by you outside the EEA (European Economic Area) without first obtaining your
consent.
We do use technology
which monitors the IP addresses of visitors to our site to assess which pages on our web site are
the most popular and for use where fraudulent activity has taken place. We do not use technology to
collect personal data or any other information.
Please be aware that if
you check the 'Remember Me' button during the checkout procedure a 'cookie' will be stored on your
own computers web browser containing your name and address information only. No other 'cookies' will
be used by us. Note: A Cookie is a small file stored on your computer which our secure ordering
system can retrieve from the Cookies folder when you connect to our online shop.
You will receive email
from us only in relation to your order and/or in response to other correspondence or dealings you
have initiated with us. Other than this we will not e-mail you in the future unless you have opted
in to our Newsletter email list.
You can have yourself
removed from our opt-in Newsletter email list at any time simply by clicking here Remove
Me, fill in your username and email and you will be removed promptly.
If you have any
questions or comments about our guarantee, terms and conditions or privacy policy please contact us: